How do I upload an audio file?
Click the “Browse…” button on the Audio Post page, and select the file from your hard drive. Fill in the desired text fields and click “Create Post” at the bottom of the page. The audio post will appear on your homepage.
What format types do you support?
We currently only support .mp3 audio files.
When I upload a video, why does it take so long?
Most videos are larger files that will take longer to load. If you believe it’s taking too long, try again. If you’re still not able to upload the file, contact us at help@onsugar.com.
When the post loads, it says “Video temporarily not available.” What is going on?
After uploading a video, it takes a few moments for it to disperse out to our servers. Refreshing the page usually does the trick, but in some cases, it may take a longer amount of time than usual. If you believe that there’s a problem, please contact us at help@onsugar.com.
What format types do you support?
We support .avi, .mov, .m4v, and .wmv. If you have the embed code — for example YouTube provides embed code for most of their videos — videos can be inserted that way as well.
How do I embed video?
To embed a video, click on the “Embed a video” link below the uploader box. Doing so will cause a new text box to appear. Simply paste your embed code into that box, save your post and your video will appear.
What is a quote?
A quote post lets you highlight a quote of your choice in a special layout. This will make the quote standout from the rest of your posts.
What is the source?
The source is the author of the quote you’re using.
What is a quiz?
A quiz is a type of post where you can ask your readers a series of multiple-choice questions.
How do I create a quiz?
After selecting the quiz type, insert your title and description as normal. Next write in your question in the “Question 1” field. You then need to write your choices in the answer fields. You do not need to fill out all the fields. Make sure to assign at least one of the choices with the correct answer by using the bar on the right. You then can choose to include an answer in the “Explanation” field. To add another question, click on “Add another question” below the quiz fields. Repeat until you have all of your questions entered. Don’t forget to click “Create Post” at the bottom before continuing!
How many questions can my quiz have?
Your quiz can have up to 20 questions.
Will editing a poll affect the results?
You can safely edit your quiz. However if you change the number of questions or answers, all previous results will be lost.
What is a gallery?
A gallery is a way to show off multiple images in one post.
How do I add images to my gallery?
After you fill out the title, description, and desired advanced options, click the “Add Photos” button. A new window will pop up showcasing images on your hard drive. Check any photos that you want to add, and hit the “Send” button. Another box will pop up telling you the status. Click “OK” and your photos will be added. You can now caption them, just be sure to click “Save Gallery” at the bottom of the page before continuing.
Nothing happened when I clicked “Add Photos,” what is going on?
First make sure that your gallery has a title field, it is required for all galleries. Next make sure you let the image uploader load completely. If you are still having problems contact us at help@onsugar.com.
I re-sorted my photos, but it didn’t stick. What happened?
After you re-sorted, did you click the “Save Gallery” button? Before switching tabs, you need to be sure to click "Save," or any changes will be lost.
What does feature mean?
Selecting “Feature” next to one of your images in “Edit Photos” will make it the featured image for the gallery. This image will be the one shown whenever the gallery is referenced.
How do I delete a photo?
When editing a gallery, click on the “Edit Photos” tab. Check the delete box next to the photo you want to remove. Be sure to click the “Save Gallery” button at the bottom of the page in order to complete the action. When you go back to the gallery, the image will be gone.
How do I rearrange my photos?
When you’re editing your gallery, click on the “Sort Photos” tab. From there you just click and drag your pictures into your desired order. Or, if you just want to swap the order completely, click the “Reverse Order” link at the top of the page. Make sure you hit “Save Gallery” before navigating away.
How do I recaption a photo?
To recaption a photo, click on the “Edit Photos” tab while editing a gallery. Once there you can edit captions. Be sure to hit the “Save Gallery” button when you’re done.
Can I add more photos?
Absolutely! To add more photos, click on the “Add Photos” tab while editing your gallery. Select the photos you wish to upload and click the “Send” button. The photos will then be added to your gallery.
What is a poll?
A poll is a type of post where you can ask your readers for their opinion. They let you know by selecting from your choice of options.
What does the choice mean?
The choices are the options you provide to your readers.
Where are the results?
The results will be available as soon as you make a choice and take the poll. If you are the writer of the poll, you can click the “View Results” link without taking the poll.
Will editing a poll affect the results?
You can safely edit the question, body, and wording without affecting the results. However if you change the number of choices, all previous votes will be lost.
How do I create a post?
You can create a post by clicking on the "New Post" link in your site dropdown menu. Once there you can choose from 10 different types of posts.
What are the different kind of posts?
There are 10 types of posts available. You can choose from Text, Gallery, Layout, Link, Chat, Poll, Quiz, Quote, Video, and Audio. Each post type offers a unique way to share content with your readers. Click on each type to learn more.
What are advanced options?
Clicking on the “Advanced Options” link will open up an area where you can set categories, tags, and publishing times.
What are categories and tags?
You can group your stories into categories and tags. Think of them as filing systems. Something can be filed in a category, and still have tags associated to them. For example, you could have a category called “Shoes” and a tag for “flats.”
Why would I want to use categories and tags?
Using categories and tags helps you and your readers find posts easily. By clicking on one category, you can get a full listing of all posts tagged with that same category. Same goes for tags. This is also helpful when trying to find new and related content.
Can I change the url of my blog?
Yep, but be warned, once you change it, you give up possession of the old one. To change it click on Blog Settings" in your blog dropdown menu. When that opens, change the information in the “Web Address” field. Be sure to click “Save” at the bottom of the page before proceeding.
How do I change my blog title or description?
You can change your blog name by accessing the Blog Settings page. Enter your new information in the "Title" field or “Description” field. Click “Save” on the bottom of the page in order to activate the changes.
What is a favicon and how do I add one?
A favicon is a small, personalized icon that is associated with your blog, and is seen in the address bar of your web browser. To set your favicon access the Blog Settings page through your blog dropdown menu. Once there click the “Browse…” button in the favicon section. Select your image from your hard drive, and be sure click “Save” at the bottom of the Blog Settings Page.
What is an icon and how do I add one?
An icon is the image that shows up in our OnSugar listings. You can add a blog icon on the "Blog Settings” page. To do so, click the “Browse…” button in the Icon section. Select your image from your hard drive, and then click “Save” at the bottom of the Blog Settings Page.
What is the RSS View setting?
The RSS View setting allows you to determine whether your RSS feed shows full posts or teaser posts. The teaser posts only work if there is a page break in your post.
What is a Category?
By selecting a blog category you will make it easier for others to find your blog. You can check out other people's blogs in the "Explore" tab on your OnSugar homepage.
What does Feature mean?
If you choose to keep your blog featured, it will show up in our explore page and homepage. If you do not feature your blog, it will not show up in these directories. Additionally, a checked Feature box means that we have permission to highlight your posts on the PopSugar Network, and on our official blog.
How do I change my time zone?
You can change your time zone by picking the location you are in in the dropdown menu near the bottom of the blog settings page. If your city is not listed, select one that is in your same time zone. The dates on your blog will automatically reflect your new time zone.
Can I change how many posts show up on each page?
In your blog settings, you can choose, 1, 5, 10, or 25 posts per page.
