We've organized our help area into the following popular topics:
Additionally, here are some of the most popular questions:
If you still can't find what you're looking for, use the search box on the right, or drop a note to onsugarhelp@sugarinc.com. Happy blogging!
What is OnSugar?
OnSugar is a social blogging platform that allows you to start a conversation with the world.
What is the Stream?
The stream allows you to easily see all the activity from sites and people you follow. You can easily see all the posts, as well as make comments, reblog, and like without leaving the page.
What is the comment area?
Each post also shows its comments directly in the stream. To join in on the conversation, just type in a comment and hit enter.
What are the different actions on each post in the stream?
Each post has four options attached to it. They are: Follow, Reblog, Comment, and Like. Follow will subscribe you to that blog. Reblog will allow you to quickly reblog the post to your site. Comment will prompt you to leave a quick comment. Like will tell the owner you like their post.
How do I start a new site?
On the top of the page, there is a drop-down menu next to the logo. Click it to expand and scroll to select the "+ Create New Site" option.
How do I get to my site from the stream?
To get to your site, click on the drop-down menu next to the logo. Click on your site name and wait for the page to load. You are now at your site dashboard. To view your site, click the "View Site" link at the top of the right column.
How do I find sites to follow?
There are several ways to find new sites. You can find them by clicking Discover, searching via the top bar, searching across tags on the left bar, or going to the Sites You Might Like page and recommendations on the right.
What is ShopSense?
ShopSense is a revenue sharing program run by our sister company ShopStyle.com. It allows you to earn money when sending traffic to retailers. Learn more.
What are Social Stats?
Social Stats are tools you can use to measure how well your site is doing compared to others. You can see how you stack up across reach, views, followers, comments, likes, and reblogs.
Here is a fun new feature that allows you to automatically post your Instagram photos directly to your own personal OnSugar blog.
How do I automatically upload Instagram photos onto my OnSugar blog?
Download the latest version of Instagram on your phone. Then, login to your OnSugar account, and click on your member name to go to your user page. On the upper right hand corner, click Settings. Next, click on the Instagram tab, enter your Instagram account name, and click submit. On your phone, open the Instagram app, and take or use a photo. Give the photo a caption, and scroll down to the Sharing section. From there, tap on Email Configure, insert the email address of your personal OnSugar blog like youblogname@onsugar.com, and tap done. Tap the bar with your OnSugar email address and make sure you see a green check mark on the righthand side, signifying the photo will be sent to that email. Finally, tap back to the Sharing section, and tap done to publish the photo. Keep in mind it may take up to 15 minutes for the picture to publish on your OnSugar blog.
What do the automatic Instagram uploads look like?
When OnSugar posts your Instagram photo, we include the title, a thumbnail, and a link to view the full sized image via Instagram.
My Instagram photos aren't showing up on my blog. How can I fix this?
Make sure you have configured your correct Instagram user name in your OnSugar settings. In addition, make sure you have imputed the correct OnSugar email address in your Instagram Social settings. It can take up to 15 minutes for your post to appear, so refresh your browser page often or wait until you receive an email notification from OnSugar, letting you know a new post has been published.
If you are still having problems uploading Instagram photos, contact us at onsugarhelp@sugarinc.com.
How can I stop my Instagram account from uploading photos onto my OnSugar Blog?
Each Instagram photo post gives you the option of configuring an email or not. As long as the circle next to the email is empty (no green check mark), the photo will not post to your OnSugar blog. However, you can easily delete your OnSugar email by going to the Instagram app on your phone. After taking a photo, tap Email Configure in the Social settings section, then swipe your finger across the email bar, and tap Delete.
